Shipping Policy

Yes! We provide free shipping on orders over $59.99.

Orders will usually be processed within 3-5 business days of ordering and delivered within 7-10 business days.

Once your order is on the way, tracking numbers will be sent to you via the email provided in our system.

You can also track with the following link:

https://t.17track.net/en#nums=XXXXXX

If you have any problem, please contact our customer service department with e-mail: service@getfamilygifts.com

We can change or update your shipping address within 24~48 hours after the order has been placed.

To change the shipping address for your order, please email us at service@getfamilygifts.com or contact us online via store chat.

Return & Refund Policy

We accept refund of products. When you are not satisfied with the product you receive or it is damaged, you can contact us via email:service@getfamilygifts.com or online chat to negotiate the refund amount that you are most satisfied with. Once the negotiation is complete, your refund will be processed and will arrive in your account within 5-7 working days.

Because custom orders are individualized, they are not returnable.If you have received a defective or damaged item, the wrong size or the wrong product or other dissatisfaction, please contact us immediately at our email: service@getfamilygifts.com. We will send you new products or give you a certain percentage of your refund.

Payment Policy

We accept PayPal Express, PayPal Credit, and all major credit cards.

Our commitment to preserving your privacy is unwavering. Except in cases where it is necessary to provide you with a service, such as setting up the delivery of a product, conducting credit and other security checks, and for customer research and profiling, we will not share information about our visitors or customers with outside parties unless we have your express permission to do so. Please review our complete privacy policy for more details.

After-Ship Issue

We’re very sorry to hear that there’s been a mix-up. Please get in touch with our support team: service@getfamilygifts.com with your order ID and pictures of the following:

  • Incorrect item
  • The received packaging including the detailed shipping label

Once you’ve sent this information to our support team, we will send you a replacement or issue a refund.

  • Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments. 
  • If your missing item was shipped from a different fulfillment location, it may still be in transit to you. 
  • If you are not able to locate an additional shipment and you are still missing items, please get in touch with our support team: service@getfamilygifts.com with photos of the items you received and the received package's cover including the detailed shipping label.