First, choose products you love and enjoy customizing them. When you're ready, hit "Checkout."

Enter the shipping details where you can reliably receive packages. Choose a suitable payment method and complete your order.

That's it! We'll take care of the rest for you. 😊

If You Followed Our Photo Guidelines, Then Yes Your Photo Is Very Likely Good Enough To Use.

• Make Sure The Photo Is Taken In Good Lighting (Outdoor Daylight Is Best)

• Try To Take The Photo At Eye Level With Your Pet

• They Don't Need To Be Looking At The Camera

• Try To Get A Close Up So We Can See Your Pet's Unique Features

• Make Sure The Photo Is Not Blurry And High Resolution ( 1.5 Mb + )

• Make Sure No Features (E.G. Ears!) Are Out Of Frame - We Can't Add Them If They Aren't In The Original Photo

• Ensure That The Fur Color In The Photo Is Not Affected By Bad Lighting. If The Fur In The Photo Is Not Accurate To Real Life, The Fur In The Design Won't Be Either

To Ensure The Quality Of Your Product, Please Submit Original Photos, Don't Use Screenshots - Cropped Out Photos, Etc ( Just Use These In Case You Have No Other Options )

It's normal that sometimes our emails will go into customers' spam mailboxes. You can check your spam mailbox first.

Once you place your order, there will be a 2-3 day processing period followed by a 5-15 day shipping period.

In total, it can take anywhere from 1-3 weeks to receive your items. The duration depends on the shipping method and the destination country.

Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.

Track your order using your email and the full name on the order or the tracking number. Please note that tracking information will appear only after the order has shipped. If the order hasn't shipped yet, the page may be blank. Don't worry, your order will be on its way soon!

If there are no updates after a while, please contact our Support team by clicking the Help button at the bottom right corner or emailing us at service@getfamilygifts.com